Refund policy

If you’re not 100% satisfied with one of your P.F. Candle Co. products, we would love to help make that right! Please contact our Customer Care team at hello@pfcandleco.com within 30 days of receiving your order and we’ll help get the process started. We require a proof of purchase to process your request.

If you're experiencing an issue with a P.F. product, please reach out within 48 hours of receiving your order and include photos with a detailed description in your email so that our team can determine how to best lend a helping hand.

NOTE: We are unable to cover any return shipping fees. Discontinued items, limited edition/vault release items, or gift cards are final sale and not eligible for returns or exchanges. To be eligible for a return, your item must be unused and in its original packaging. If your return is accepted, we'll send you instructions on how and where to send your package.