Shipping policy
*Metered shipping is available for delivery destinations in AK, HI, and PR.
PROCESSING
All orders are processed + shipped within 3-5 business days. Please allow for additional processing time around major sales or during holidays.
We are unable to make changes once an order is placed, however if you need a hand, please email hello@pfcandleco.com with as many details as possible and we'll try our best to help. Our team is available Monday through Friday only.
DOMESTIC SHIPPING - CONTIGUOUS U.S.
Enjoy FREE SHIPPING on all orders over $75 within the contiguous U.S.A $5 flat-rate shipping fee is applied to orders under $75.
Once picked up and scanned in by our carrier, transit times typically range 3-10 business day days, depending on shipping method + delivery destination.
You will receive your shipping confirmation email as soon as a label is created for your order, and the tracking status of your shipment may take up to 48 hours once a label has been created.
As a small business, we work with a third party logistics partner to pack and ship all of our orders, and our partner will choose the best carrier for each shipment based on delivery destination. This means that we're unable to select a particular carrier on behalf of our customer. Most orders ship via OnTrac while others will ship via FedEx, USPS, and UPS. Orders will occasionally ship via SmartPost, meaning that one carrier takes the first leg of transit and a second carrier completes final delivery.
Once shipped, an order's tracking information is outside of our control, and as much as we'd like to be there, final delivery is out of our hands. We cannot replace missing or stolen packages at this time.
DOMESTIC SHIPPING - AK, HI, + PR
Metered shipping is available for deliveries to Alaska, Hawaii, and Puerto Rico.
Once picked up and scanned in by our carrier, transit times typically range 3-10 business day days, depending on shipping method + delivery destination.
You will receive your shipping confirmation email as soon as a label is created for your order, and the tracking status of your shipment may take up to 48 hours once a label has been created.
Once shipped, an order's tracking information is outside of our control, and as much as we'd like to be there, final delivery is out of our hands. We cannot replace missing or stolen packages at this time.
EXPEDITED SHIPPING
Want it fast? We don't blame you. That's why we offer UPS 2-Day for contiguous domestic orders. Pricing is dependent upon destination/weight of package. We ask that you please apply our 2-4 business day window for processing to plan accordingly.
Orders placed with UPS 2-Day will arrive within two business days once shipped from our fulfillment location. Orders placed on Thursday or Friday with
UPS 2-Day will likely arrive the following Monday or Tuesday, and will not arrive Saturday or Sunday.
This is our carrier's shipping policy, and once a package is shipped from our HQ, delivery is unfortunately out of our hands. For more info or help with your order, email our Customer Care team at hello@pfcandleco.com.
INTERNATIONAL ORDERS
We currently offer international shipping outside the U.S. to the following locations:
- Canada
- Mexico
- Jamaica
- UK: All 5 regions
- EU: All 299 states/provinces within
- Asia: China, Hong Kong SAR, Philippines, South Korea
- Middle East: UAE and Saudi Arabia
- Australia, New Zealand, Oceania
Shipping rates are calculated by weight + delivery destination, and are not controlled by P.F. Candle Co., but rather, set by shipping companies. Rates are inclusive of any duties and taxes upfront so you won't be charged later on.
International transit times are listed at checkout and depend on the destination. Don't see your country on this list? Please feel free to email us at hello@pfcandleco.com to make a shipping location request.
